SHIPPING AND RETURN
Delivery costs and times: Europe and France
Processing time: 1 to 3 working days after payment and validation of the order.
Delivery time: 3 to 7 working days. The delivery time is indicated on the site. This is indicated during the ordering process in the “Delivery” step.
Items can be sent either by a private carrier (parcel parcel, UPS, GLS), or by La Poste (Colissimo, Tracked mail). However, it is not possible for the customer to choose the carrier.
On the tattooshopdeco.fr site all carriers are grouped under the name TSD (to reduce the costs of each carrier), shipping costs are fixed according to weight
In order to guarantee the delivery time indicated, we invite you to provide all the information relating to delivery, in particular the exact delivery address as well as any possible access code to the delivery address.
Shipping costs: The exact delivery costs are determined at the order summary level based on the number of items, type, weight and volume of all items in the basket and include handling, packaging and shipping costs. transportation.
Restrictions: No delivery on Saturdays to certain areas. No delivery on Sundays and public holidays.
Signature: A signature may be requested upon delivery. Please take this into account when choosing your delivery address.
Processing of undelivered items by service providers
These are packages that have not been delivered to the final recipient for the following reasons: Does not live at the Address Indicated (NPAI), Unclaimed package, refused, storage period exceeded, transport damage, theft. Tattoo Shop Deco may file a complaint with the carrier but is in no way responsible for this non-delivery.
NPAI and NOT DELIVERED PROBLEM ADDRESS
These are packages returned by the delivery service provider for the following reason: incomplete or incorrect address. Tattoo Shop Deco may file a complaint with the carrier but is in no way responsible for this non-delivery.
NOT RECLAIMED and NOT EXCEEDED STORAGE BOOK
These are packages that have not been claimed by customers at the collection point within the specified time frame. Tattoo Shop Deco may file a complaint with the carrier but is in no way responsible for this non-delivery.
DENIED
These are the packages refused by the customer at the time of delivery by the transport provider.
After receipt of returns for the reason "NPAI", "NOT DELIVERED PROBLEM ADDRESS", "NOT CLAIMED", "NOT DELIVERED STORAGE TIME EXCEEDED" or "REFUSED", a voucher for the amount of the items will be credited to the account customer who served to place the order within 7 days of receipt of the returned package.
Cancellation and refund
Article L.216-2
In the event of failure by the professional to fulfill his obligation to deliver the goods or provide the service on the date or at the expiration of the period provided for in the first paragraph of Article L.216-1 or, failing that, no later than thirty ( 30) days after the conclusion of the contract, the consumer may terminate the contract, by registered letter with acknowledgment of receipt or by writing on another durable medium, if, after having requested, according to the same terms, the professional to 'make the delivery or provide the service within a reasonable additional period, the latter has not been carried out within this period. The contract is considered terminated upon receipt by the professional of the letter or writing informing him of this resolution, unless the professional is executed in the meantime.
Article L.216-3
When the contract is terminated under the conditions provided for in article L.216-2, the professional reimburses the consumer for all sums paid, at the latest within fourteen days (14) following the date on which the contract was terminated. denounced.